Terms of Service

These Terms govern access to and use of SekuRad (the “Service”) provided by BITS Blackrock IT Solutions LLC. By creating an account or using the Service, the customer organisation (“Customer”) accepts these Terms. Where a signed order form or master agreement exists, it prevails over any conflicting term here.

• The Customer is responsible for its users, their credentials, and the accuracy of the data they enter.
• Access is scoped by role and assignment; the Customer administers its own users and permissions.
• You must keep authentication credentials confidential and notify us of any suspected compromise.

The Customer will not, and will not permit any user to:

• Use the Service unlawfully or to store data it has no right to process.
• Attempt to breach tenant isolation, access another customer's data, or probe the Service except under an authorised test.
• Reverse-engineer, resell, or provide the Service to third parties except as expressly permitted.
• Upload malware or interfere with the integrity or performance of the Service.

The Customer retains all rights to the data it enters. We process it only to provide the Service and per our Data Processing Agreement and Privacy Policy. We do not use Customer data to train AI models.

Paid plans are billed as set out in the applicable order form or pricing page. Design-partner or pilot access may be provided free of charge for a defined period; we will give reasonable notice before any such period converts to a paid plan. Fees are exclusive of taxes unless stated.

We aim for high availability and provide support via support@sekurad.com. Any committed service levels are stated in the order form. The Service is otherwise provided on an “as available” basis.

Except as expressly stated, the Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid by the Customer in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law.

• Either party may terminate for material breach not cured within a reasonable notice period.
• On termination, access ends and Customer data is returned or deleted per the Privacy Policy and DPA.
• Provisions that by nature survive (confidentiality, liability, IP) continue after termination.

These Terms are governed by the laws of the Arab Republic of Egypt, with the courts of Alexandria having exclusive jurisdiction, without prejudice to mandatory consumer or data-protection law.

We may update these Terms as the Service evolves. For material changes we give reasonable advance notice in-app or by email; continued use after the effective date constitutes acceptance. The current version is always available on this page.

Questions about these Terms: legal@sekurad.com.